Support
Customer support
Raise a ticket and track it here. Phone, email and WhatsApp channels are published once verified contact details are configured by our administrators.
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Your tickets and replies stay private to your account.
Frequently asked questions
How do I get a quote?
Choose what you want to protect, answer the questionnaire, and we show the options available for your risk. Where underwriting is required the quote is marked “subject to underwriting”.
When does my policy become active?
Only after your payment is verified on our side and the insurance partner issues the policy. A payment attempt on its own never activates cover.
How do I report a claim?
Open the claims centre, choose the category, describe the incident and upload evidence. You get a claim reference and can follow every stage.
Who decides my claim?
Authorised claims officers and the issuing insurance partner. The app never generates a claim decision.
Is D’Altitude the insurer?
D’Altitude provides the digital platform, brokerage and advisory service. Insurance products are provided by approved, licensed insurance partners.
Complaints
Unhappy with something? Raise a formal complaint and we track it to resolution with a full audit trail.
Open the complaints procedure